Legal Document

Privacy Policy

Effective Date: March 28, 2026 · Last Updated: March 28, 2026

Runline LLC ("RunLine," "we," "us," or "our") is committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, with whom we share it, and the choices available to you. By using our services, you agree to this policy.

1. Information We Collect

From Business Users (Service Professionals)

When you register for and use a RunLine account, we collect:

• Account information: Name, email address, phone number, password, business name, business type/industry
• Business data: Customer records, job details, quotes, invoices, appointment schedules, service catalogs, inventory records, mileage/trip logs, receipts, and notes that you enter into the platform
• Team information: Names, email addresses, phone numbers, and roles of team members you invite
• Financial records: Payment tracking data, revenue reports, and billing information you enter for your business operations
• Files: Photos, documents, and other files you upload to the platform
• Billing information: Payment method details for your RunLine subscription (processed by Stripe; we do not store full card numbers)
• Communication logs: Records of SMS messages, emails, and phone calls sent through the platform

From End Users (Customers of Businesses)

When you interact with a business that uses RunLine, we may collect:

• Contact information: Name, email address, phone number, and address as provided by you through booking forms or as entered by the business
• Booking data: Appointment requests, service preferences, and scheduling information
• Communication records: SMS messages, emails, and call logs between you and the business through the RunLine platform
• Payment records: Invoice and payment status information (as tracked by the business)

Automatically Collected Data

• IP address, browser type, operating system
• Pages visited, time spent, click patterns
• Device identifiers and session tokens
• Referral source and general geographic location

2. How We Use Your Information

We use your information to:

• Provide, maintain, and improve the RunLine platform
• Process account registration and manage subscriptions
• Send transactional communications on behalf of businesses (appointment confirmations, reminders, payment receipts, review requests)
• Deliver SMS messages, emails, and facilitate phone calls between businesses and their customers
• Process online bookings and scheduling
• Manage domain registration and website hosting for Business Users
• Send account-related notifications (security alerts, billing updates, service announcements)
• Respond to support requests
• Enforce our Terms and Conditions and prevent abuse
• Comply with legal and regulatory obligations
• Analyze usage trends to improve the product (using aggregated, de-identified data)

3. SMS Data and Communications

Phone Numbers

We collect phone numbers from End Users for the purpose of delivering transactional SMS messages on behalf of businesses using RunLine. Phone numbers are stored securely and are used solely for delivering communications related to services provided by the business.

Types of Messages

SMS messages sent through RunLine include:

• Appointment confirmations and reminders
• Payment receipts and reminders
• Review and feedback requests
• Service updates and follow-ups
• Two-way conversational messages between the business and customer

Opt-Out

You can stop receiving SMS messages at any time by texting "STOP" to the number you received the message from. You will receive a one-time confirmation and will no longer receive SMS from that business through RunLine. You may also contact the business directly or email support@runline.biz to opt out.

SMS Data Sharing

We do not sell, rent, or share phone numbers or SMS communication data with third parties for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties. Phone numbers and message content are shared only with the specific business you are interacting with and with our SMS delivery provider (Twilio) as necessary to transmit messages.

4. Third-Party Service Providers

We use the following third-party service providers to operate the RunLine platform. Each provider processes data only as necessary to deliver their specific service:

Cloudflare

Provides hosting infrastructure, content delivery network (CDN), DNS management, data storage, and security services. Your data is stored and served through Cloudflare's global network.

Twilio

Powers SMS messaging and voice calling features. When a business sends an SMS or makes a call through RunLine, Twilio transmits the message or call. Twilio processes phone numbers and message content as needed for delivery.

Resend

Handles transactional email delivery. When RunLine sends emails on behalf of a business (appointment confirmations, receipts, etc.), Resend processes the recipient's email address and email content for delivery.

Stripe

Processes subscription billing for Business Users' RunLine accounts. Stripe collects and processes payment card information. We do not store full credit card numbers. Stripe may also be used for payment processing features available to Business Users for collecting payments from their customers.

All third-party service providers are contractually bound to use your data only as directed by us and to maintain appropriate security standards.

5. Data Storage and Security

We implement industry-standard technical and organizational security measures, including:

• TLS encryption for all data in transit
• Data storage on Cloudflare's secure infrastructure
• Multi-tenant data isolation ensuring each business's data is separated from others
• Role-based access controls within the platform
• Secure authentication with password hashing
• Regular security reviews of our codebase and infrastructure

Despite these measures, no system is 100% secure. In the event of a data breach, we will notify affected users as required by applicable law.

6. Data Retention

We retain your personal data for as long as the account is active or as needed to provide services.

For Business Users

After account deletion or cancellation:

• Account and profile data is deleted within 30 days
• Business data (customers, jobs, invoices, communications) is deleted within 30 days
• Uploaded files are deleted within 30 days
• Provisioned phone numbers are released
• Certain data may be retained longer if required by law or for legitimate business purposes (e.g., billing records)

For End Users

Your data is retained as long as the business you interacted with maintains an active RunLine account. If the business deletes their account, your associated data is deleted along with it. You may also request deletion directly (see Section 7).

Communication Logs

SMS, email, and call logs are retained for the duration of the business's account. After account termination, communication logs are deleted within 30 days.

7. Your Rights and Choices

Depending on your location, you may have the right to:

• Access: Request a copy of the personal data we hold about you
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your personal data ("right to be forgotten")
• Portability: Receive your data in a structured, machine-readable format
• Objection: Object to certain types of processing
• Withdraw Consent: Revoke consent for data processing where consent is the basis
• Opt-Out of SMS: Text "STOP" to any RunLine number to stop receiving messages from that business

To exercise these rights, contact us at privacy@runline.biz. We will respond within 30 days.

End Users may also contact the business directly to request changes to their stored information.

8. Cookies and Tracking

We use cookies and similar technologies to maintain your session, remember your preferences, and understand how the platform is used. For full details, see our Cookie Policy.

You may manage your cookie preferences at any time through your browser settings.

9. California Privacy Rights (CCPA/CPRA)

California residents have additional rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), including:

• The right to know what personal information we collect and how it is used
• The right to delete personal information
• The right to opt out of the sale or sharing of personal information
• The right to non-discrimination for exercising privacy rights

We do not sell your personal information. We do not share your personal information for cross-context behavioral advertising. To submit a CCPA rights request, contact privacy@runline.biz.

10. Children's Privacy

RunLine is not directed at children under 13. We do not knowingly collect personal information from children. If you believe a child has provided us information, contact us immediately at privacy@runline.biz and we will promptly delete it.

11. Data Sharing Policy

We want to be completely clear about our data practices:

• We do NOT sell personal data to any third party, ever.
• We do NOT share data with third parties for marketing or advertising purposes.
• Third-party service providers (Cloudflare, Twilio, Resend, Stripe) only process data as strictly necessary to provide their specific service to us.
• Business User data is isolated per-tenant and is never shared across businesses on the platform.

We may disclose your information if required by law, court order, or governmental authority, or if we believe in good faith that disclosure is necessary to protect our legal rights, prevent fraud, or prevent imminent harm.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by email or by displaying a notice in the Service at least 14 days before changes take effect. Your continued use of the Service after the effective date constitutes acceptance of the revised policy.

13. Contact Us

For privacy questions, concerns, or data requests:

• Email: privacy@runline.biz
• General support: support@runline.biz
• Mail: Runline LLC, Fort Wayne, Indiana